Returns & Exchanges

If a piece is not right, we accept returns for exchange or store credit within 30 days of delivery, as confirmed by the courier. The 30 days run from delivery, not from the order date.

Conditions

• Returned within 30 days of receiving the item.
• Unworn, undamaged and unaltered — including no resizing by a third party.
• In the original packaging, with boxes, pouches and any gifts with purchase.
• Engraved and fully bespoke pieces are excluded, because they cannot be resold. If a bespoke piece arrives faulty, it is repaired or remade.

How to start

Email service@holycome.com with your order number and the reason. We reply with an RA form and the return address. Do not post a return before you have the RA number — parcels without one are refused at the door.

Shipping costs

Shipping and handling are non-refundable, and return shipping is paid by the customer. If the item is returned, the original shipping charge is deducted from the credit. Insure the parcel for its value — we are not responsible for returns lost or damaged in transit.

Refunds and credit

Returns are credited as store credit or exchanged, as stated on our store. Credit is issued once the piece is received and inspected, usually within 3 business days of arrival. If the item does not meet the conditions above, we return it to you at your cost.

Damaged on arrival

Send a photo or video that clearly shows the problem within 7 days of delivery. You choose one of three remedies: a replacement, a full refund with return, or keep the piece with a 30% credit. Only one option applies per item.

Cancellation

Orders enter production automatically, so cancellation is not guaranteed. Email within 24 hours with the subject “Cancellation Request”. After that the order is in the workshop; if it has already been cast we cannot cancel it.

Repairs

Separate from returns: quality issues within 30 days are repaired free of charge. See Warranty & Repairs.