Complimentary shipping over $99 · 30-day returns · GRA certificate with every moissanite
Processing times, rates by region, tracking and customs duties.
All orders ship from China. Processing and delivery are quoted separately, because a custom piece has to be made before it can be posted.
Orders are processed in 2–5 business days. Custom and made-to-order pieces begin production after you approve the CAD render, and the production window (3–5 business days) starts from that approval, not from the order date. You will receive a confirmation email when the order is verified and again when it ships.
| Destination | Standard | Express |
|---|---|---|
| USA, Canada, UK, EU, Australia | 3–10 business days | 2–5 business days |
| South & Central America | 4–12 business days | 3–8 business days |
| Brazil | 4–12 business days | 3–10 business days |
| Middle East | 5–15 business days | 4–10 business days |
| Asia | 3–10 business days | 2–6 business days |
| Other countries | 4–15 business days | 3–10 business days |
These are carrier estimates, not guarantees. Customs inspection adds time we cannot control.
When the parcel ships you receive an email titled “A shipment from order #xxxxx is on the way”. Tracking events usually appear within 24–72 hours; the first scan can lag because the parcel has to reach the carrier's hub first.
International orders may attract import duty, VAT or handling fees. These are set by your country and are the buyer's responsibility. We declare parcels accurately and cannot mark an order as a gift or understate value.
For security, the delivery address cannot be changed once an order is placed. If the address is wrong, email service@holycome.com immediately with the subject “Address Change”; we will try to intercept the parcel, but once it is in the carrier's network it cannot be redirected, and a parcel returned for a bad address is not refunded for shipping.
If tracking shows “returned to sender”, the usual cause is an incomplete address or nobody available to sign. Contact us and we will re-quote shipping once the parcel is back. If a parcel is confirmed lost in transit, we replace it.
service@holycome.com — answered within 24–48 hours, Monday to Friday.
Last updated November 5, 2026. Something out of date or unclear? Tell us — we correct these pages.